Privacy Policy

This page is maintained by South Tech Africa to explain, in plain English, how we handle personal information when you visit our site, register a domain, hire us for a project, or subscribe to a plan.

1. What we collect

• Account information you provide when signing in — name, email address, and profile photo (if using Google sign-in).
• Order details you submit for domain registrations, service orders and subscriptions — including contact phone number and billing address.
• Chat and support messages you send us through the live chat, WhatsApp or contact forms.
• Basic usage data such as pages visited and device type, collected automatically to improve the service.

2. How we use it

We use your information to deliver the service you asked for — activating domains, running projects, sending invoices, providing support, and keeping the site safe from abuse. We do not sell your personal information to third parties.

3. Who we share it with

We share only what is necessary with trusted service providers who help us operate:

• Payment processors (Lenco and card networks) to accept payments.
• Domain registries (ZICTA and international registrars) to activate your domain.
• Hosting and email providers to keep the service running.

We may also disclose information if required by law or to protect our rights and users.

4. How long we keep it

We keep account and billing records for as long as your account is active, and for a reasonable period afterwards to meet tax and legal obligations.

5. Your rights

You can request a copy of your personal data, correct inaccuracies, or ask us to delete your account by emailing us. Some information (like paid invoices) may need to be retained to satisfy legal obligations.

6. Security

We use industry-standard encryption in transit (HTTPS) and at rest, role-based access controls on our admin systems, and regular backups. No system is 100% secure — we work continuously to keep your information safe.

7. Contact

Questions about this policy? WhatsApp us at +260 77 006 1611 or use the live chat.